Shipping and Delivery

EdekiHub Shipping and Delivery Policy. Shipping and Delivery Policy for EdekiHub buyers and sellers buying, selling, exporting and importing on EdekiHub.com.

EdekiHub shipping and delivery depends on the type of product/service, availability of the product/service in stock, available or chosen shipping option, seller’s/service provider’s location and buyer’s/service recipient’s location.

Based on the aforementioned factors, the products and services are shipped and delivered within the shortest possible time. Although we do our best to ensure that shipping and delivery of all orders are done within applicable and permissible time frame, we may not be able to do so during busy times or if there is a shipping and delivery issue with the items/services on your order. Where we aren’t able to meet your shipment and delivery date at the time of placing your order, we will contact you.

• Domestic Standard: 3–5 days
• International Standard: 5 –15 days
• Express: As determined by supplier
• Economy: As determined by supplier

1. Overview
This Shipping and Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our multivendor marketplace (“Platform”). By placing an order on the Platform, you agree to the terms set out in this policy.

2. Order Processing

• Orders are processed by individual sellers listed on the Platform.

• Processing times may vary depending on the seller, product availability, and location.

• Estimated processing times will be displayed on the product page or communicated at checkout.

3. Shipping Methods and Costs

• Shipping methods and applicable fees are determined by the seller and/or the Platform.

• Shipping costs will be calculated and displayed at checkout before payment is completed.

• Available shipping options may include standard, expedited, or same-day delivery (where applicable).

4. Delivery Timeframes

• Estimated delivery times are provided for convenience and are not guaranteed.

• Delivery timelines may vary due to factors such as location, courier delays, customs processing (for international orders), and unforeseen circumstances.

• The Platform is not liable for delays caused by third-party logistics providers.

5. Seller-Specific Shipping Terms

• As a multivendor marketplace, individual sellers may define their own shipping and delivery terms, including processing times, shipping methods, restrictions, and fees.

• Where applicable, such seller-specific terms will be clearly stated on the product listing or seller profile.

• In the event of any conflict between this general policy and a seller’s stated shipping terms, the seller’s specific terms shall take precedence for that order.

6. Shipping Locations and Restrictions

• Sellers may define the regions or countries they ship to.

• Certain products may have shipping restrictions due to legal or logistical reasons.

• Customers are responsible for ensuring that delivery to their location is permitted.

7. Tracking and Notifications

• Where available, tracking information will be provided once the order has been shipped.

• Customers may receive updates via email, SMS, or within their account dashboard.

8. Failed Deliveries and Returns

• If delivery fails due to incorrect address details or customer unavailability, the package may be returned to the seller.

• Additional shipping fees may apply for re-delivery.

• Return and refund eligibility will be subject to the seller’s return policy.

9. Damaged or Lost Items

• Customers should report damaged, defective, or missing items within the specified timeframe indicated by the seller or Platform.

• Resolution (replacement, refund, or other remedy) will be handled in accordance with the seller’s policy and Platform guidelines.

10. International Shipping (if applicable)

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Delivery times for international orders may be longer due to customs clearance procedures.

11. Contact and Support

• For shipping-related inquiries, customers may contact the seller directly or reach out to the Platform’s customer support team for assistance.

12. Policy Updates

• This Shipping and Delivery Policy may be updated periodically. Changes will take effect immediately upon publication on the Platform.

By using the Platform, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy, including any seller-specific shipping terms that may apply to your order.